Return, Refund & Exchange Policy

Your trust means everything to us. At BR5 Store, we are committed to providing a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return, refund, or exchange under the terms below.

Time Frame

Return, refund, or exchange requests must be made within 7 days of delivery.

Requests made after 7 days may not be accepted.

Eligibility

To be eligible for a return, refund, or exchange:

  • Product must be unused or only lightly checked
  • At least 90% condition must remain where applicable
  • Original box, packaging, and all included items must be returned
  • Product must not be damaged, broken, or incomplete
  • Product must be returned in the same condition as received

Damaged, used, incomplete, or mishandled products are not eligible for return, refund, or exchange.

Refunds

Refunds apply only to approved returns.

Once the returned product is received, it will be inspected by our team. If the return is approved, the refund process will begin.

Refund Processing Time

Refund processing time is 7–10 business days after product inspection and approval.

Refunds will be issued through:

  • Original payment method, or
  • Bank transfer for Cash on Delivery orders

Non-Refundable Charges

Shipping charges are non-refundable.

Any delivery or return shipping costs will not be included in the refund amount.

Exchanges

Exchanges are subject to stock availability.

If the original product is unavailable, BR5 Store may offer an alternative product. The customer may choose to accept or reject the alternative option.

Return Shipping

The customer is responsible for safe return shipping.

BR5 Store is not responsible for damage, loss, or delay during return transit. We recommend packing the product properly before sending it back.

How to Request a Return, Refund, or Exchange

To request a return, refund, or exchange, please contact us within 7 days of delivery:

Email: hello.br5store@gmail.com
WhatsApp: +923275839206

Please include:

  • Order number
  • Customer name
  • Contact number
  • Reason for return, refund, or exchange
  • Product pictures or videos if required

Final Decision

BR5 Store reserves the right to approve or reject any return, refund, or exchange request based on product condition and policy terms.